Marketing to Mom

I wrote the following post a few weeks ago for Engage:Moms and thought the time was right to share it with Mom Market Trends readers:

Candy and flower sellers, beware. What you offer is not what moms really want for Mother’s Day.

To get a feel for what was really important on this special day, we polled 70 moms.  The results offer some insight into how moms think.

Despite the fact that moms so often say they are overworked, totally stressed and desperately in need of time for themselves, Mother’s Day is clearly not the day they want to take it. Fifty moms said they wanted to spend that time with their families rather than on their own.  When it came to how to spend that family time, 50% more moms preferred “just hanging out at home” (30 moms) to “brunch” (20 moms) as their favorite Mother’s Day activity. Only a few opted for movies or shopping. Other plans for the day included walks on the beach, going to the park, cookouts, picnics and short trips.

Moms who preferred to spend time alone opted 2:1 for “doing something just for me” over “doing nothing but relaxing.”  For moms who wanted to do something special for themselves, pampering was the name of the game: 22 opted for massages, just edging out manicures and pedicures. When asked what Mother’s Day gifts they would most like to receive, moms chose “help around the house” far more frequently than the alternatives: brunch, dinner, flowers or jewelry.

Not a single mom wanted to spend the day “catching up” or “with friends.” Interestingly, only two said they wanted to spend the day with their own moms.

Yet when queried about which moms inspired them most, 44 cited their own moms, while most others mentioned other family members and even friends. Celebrity moms – Hillary Clinton, Anne Romney, Michelle Obama and Angelina Jolie — received a total of 16 votes. Mrs. Obama led the pack, while Hillary and Angelina each received one vote. No votes here for Anne Romney – but with five sons of her own, she won’t exactly be lacking for attention on Mother’s Day.

Moms love Pinterest.

The hottest new social media program around, Pinterest is a “virtual pinboard” that allows users to create online collections of things they love and share those graphics and accompanying content easily with others. Moms can create “boards” on the Pinterest site, then “pin” original graphics they have created or “repin” graphics found on others’ Pinterest boards or elsewhere online.  The program enables them to discover, group and share everything from crafts to home décor to favorite fashions.

TechCrunch recently crowned Pinterest 2011’s “Best New Start Up,” and in February alone, Pinterest saw 16.23 million unique users.  TechCrunch also reported that 80% of Pinterest’s user base is female.

With that as background, at Child’s Play, we decided to go a step further and see exactly how interest in Pinterest played out specifically among moms.  Feedback from 250 moms across the country not only showed that many moms were using the program, but how and why. Key findings:

• 96.7% of moms surveyed (all active bloggers) said they were using Pinterest.
• Top 5 reasons why:
  • It’s just fun (90.0%)
  • I like organizing my interests (67.8%)
  • I like looking at beautiful things (67.0%)
  • Makes my blog, Website, Facebook or Twitter stream more interesting (55.7%)
  • It helps me drive traffic to my blog or Web site (53.5%)
• About the same number (68.0% vs. 65.3%) said they used Pinterest on their blog and on Facebook, respectively.
• The number of Pinterest boards each mom had ran from a low of 1 to a high of 83, averaging out at 18.
• “Food/recipes” was by far (91.4%) the category/subject moms pinned the most. Others in the top 5 were “Crafts” (74.5%), “Home Décor” (55.5%) “How-To” (52.7%), and “Fashion” (39.5%).
• Fewer than half of moms (42.3%) used Pinterest to plan events, with 78.7% of that number planning a child’s birthday party.
• Interestingly, of the moms surveyed, only 4.1% just pinned original graphics, 5.5% only repinned others’ graphics, and the vast majority (94.5%) did a combination of both, with a quarter (25.1%) also creating original graphics specifically for pinning.
• About two-thirds of moms (66.5%) both pinned when they came across something of interest and pro-actively searched for items to pin.
• Moms’ top sources for repins:
  • Blogs of friends (65.5%)
  • Craft sites (49.0%)
  • Foodies (45.0%)
  • Their own blog (40%)

For marketers, Pinterest presents an opportunity to connect with moms by offering tantalizing visuals for them to pin and repin and creating Pinterest-based contests and other interactive activities to further engage this audience. This approach not only develops an additional social media connection but, because pins link back to their source, also drives incoming links to the brand’s online presence, impacting SEO.

Asked who was doing the best job among companies currently engaged on Pinterest, moms mentioned Land’s End, Kraft Foods, Real Simple, Totsy, Home Depot and Disney Family Fun, among others. Kudos were given to those who pinned a variety of topics both from their own sources and others, who offered helpful recipes and who added great photos.

What features attract moms and dads who are car shopping? Following are some key findings from a recent report about parent preferences from the organization Leasetrader.com:

• Parents’ Must-Have Tech Gadget: Rear Back-up Camera. The rear back-up camera scored the highest marks among parents polled because it offers a great sense of security regarding anyone or anything potentially behind the vehicle. 39.3% of parents said this would be their first choice in a tech gadget, followed by the ability to synch all electronics in the vehicle (21.7%).
•  Most Overrated Car Feature: Cool box. Of all the features available in cars today that are important to parents, including safety, functionality and technology, 42.4% of parents said they felt the cool box was the most overrated feature in a car. The cool box allows parents to keep food, beverages and other child essentials chilled during trips. 
•  Given the Choice Between Optional 3^rd Row Seats or DVD Package: Optional 3^rd Row Seats. 47.3% of parents chose optional 3^rr row seats over the DVD package (38.6% with 14.1% saying neither)

 Some other discoveries:

•  Most Surprising Vehicle: Mazda 5 Crossover. Parents love its ability to seat up to six passengers comfortably, the ease of getting car seats in and out, the abundance of storage space and a USB jack for technology favorites. On a scale of 1-10, with 10 the best, the Mazda 5 Crossover received an average score of 8.3. 
•  Best Sedan Choice: Ford Fusion Hybrid. Packed with features, this vehicle scored highest marks out of all sedans because of its full array of creature comforts along with its impressive fuel economy. It also offers a rear back-up camera and rear sensors, plus technology features that allow families to charge gadgets during the trip. On a scale of 1-10, the Ford Fusion Hybrid received a score of 7.9.

Moms, perhaps the most discerning of consumers, are shopping differently, according to a just-released Google study called the “Zero Moment of Truth (ZMOT).”  The study addresses changes in consumer shopping habits overall, but in great part focuses on moms. In his compelling presentation delivered at the recent BabyCenter 21st Century Moms press conference, Jim Lecinski, Chief ZMOT officer, Google, explained how moms and others are increasingly “pre-shopping” using social networking and the Internet to determine their purchase choices–a point this blog has made many times. This shift is one that today’s marketers targeting moms must pay close attention to in order to deepen their engagement with and foster trust among this highly influential audience.

Becoming a mom is a key driver to this online research: The study shows that 73% of women change their purchase criteria and reliance on social media after joining motherhood. “Women have deep sharing habits,” said Tina Sharkey of BabyCenter, who also spoke at the 21st Century Moms session, citing heavy reference to product reviews, articles,  conversations and discussion boards. In fact, moms on average will consult 13.3 sources before actually buying, according to the ZMOT research. Whereas in the past, moms would make purchase decisions within what some marketers call “two moments of truth”–the first”moment” at the store shelf, and the second at home during product trial–today, the path to  purchase is no longer direct, but more like a giant zigzag, which poses new challenges to marketers.

As an example of how the ZMOT applies to a “real” mom, I will share the experience of a member of the Child’s Play Team Mom network. After her husband lost his job, this mom became obsessed with finding the best deals on line via coupon and deal sites. Instead of routinely heading to the nearest mall to buy back-to-school clothes and supplies for her kids, she first made a shopping list, and then went online to scope out the latest styles and best prices. After reading other moms’ reviews of the brands and items she was considering, her choices shifted somewhat. Additional recommendations from moms in her weekly playgroup also had an influence. As she became ready to buy, she printed out store coupons. Then, on the day she was planning a store trip, she discovered special online discounts for a few of the items. I will bet that many of your customers pre-shop in a similar fashion.

Later this week, I’ll talk about how companies can make the most of this Zero Moment of Truth when marketing to moms.

Here at Child’s Play, we keep our fingers on the pulse of what moms are doing, especially in social media. For that reason, last month we launched a study to understand specifically how moms are using Twitter. The results made their debut last week in Engage: Moms, and I would like to share that article with you here.

How are moms using Twitter?

Earlier this month, Child’s Play Communications asked that question of our Social Savvy research panel, comprising moms active in the social media space.  We are announcing the results here. The responses, from 317 moms, provide a clear indication of what moms like about Twitter and when and how they prefer to use it. Marketers trying to reach moms via Twitter may want to consider these key findings:

• Moms tweet a lot. The highest percentage — 36.3% of moms — report tweeting 10-20 times a day.
• Midday means more conversation. Most moms indicate that the hours from noon-3 are the most popular for both tweeting (30.5%) and reading others’ tweets (24.8%). 
• Information is queen.  The No. 1 reason most moms tweet (43.2%) is to share information about products for kids and other moms – a fact that should be of considerable interest to companies and agencies alike. This is followed most closely by moms’ wish to interact with other moms (21.8%). The response shifts just slightly when moms are asked why they read other people’s tweets:  While 63.0% do so to get information about products for themselves and their kids, more – 67.5% — read tweets to interact with other moms.
• Moms want to see you tweeting. Asked how they decide whom to follow on Twitter, the vast majority – 78.2% — said they follow companies that interest them. Furthermore, 95.7% of moms who follow those companies do so to find out about new products, discounts and coupons.
• Tweets drive sales. The best news for those marketing to moms is that 73.1% of moms indicate that they actually purchased a product as a result of another mom’s Twitter recommendation.

 Other research questions looked at the types of products purchased following a Twitter recommendation, the popularity of Twitter parties and their impact on purchasing, what moms think of sponsored tweets, and moms’ specific Twitter experiences, positive and negative.

The conclusion: Today’s moms look to Twitter for information in a major way, and smart companies will use the space to reach this important demographic effectively.

Moms, do you agree with the results of the survey? Marketers, what has been your experience reaching moms through Twitter?

It’s back to school time, and moms are spending more this year on some categories vs. others.

Families with children in grades K-12 were expected to spend an average of $603.63 on school supplies, apparel and electronics, according to a survey conducted for the National Retail Federation, an amount close to the average of $606.40 a year earlier.  Spending on clothing and school supplies was projected to slightly decrease over last year, while spending on computers, cell phones, mp3 players and tablet devices was expected to increase slightly. This is despite the fact that 51.9% of families with school-age children planned to buy electronics this year, down from a historic high of 63.7% last year.

Moms and other consumers are encountering higher prices than in the past. The cost of cotton, e.g., has climbed, impacting clothing prices. But, according to the NRF report, ”Americans are compensating for the difficult economy by buying more store-brand or generic items, comparison shopping more often online, and shopping for sales.” 

What about you? Did you spend more, or less, for back to school this season? By how much, on what, and why?