Marketing to Mom

Are you a coupon queen?

Moms love coupons. Stats show that coupon and discount-themed blogs are among the most popular for women.

And no wonder. According to the USDA, a household of four spends between $524 and $1,014 per month on groceries, toiletries and cleaning supplies. As one way to manage those costs, couponing redemption increased 27% to 3.3 billion in 2009, and the total value of all CPG coupons distributed in the U.S. in 2010 reached $485 billion, up 13.9% from $426 billion the prior year.

Moms, do you regularly use coupons? Do you do so now more than in the past, and will you continue to do so once the economy improves? What kinds of products do you use coupons for?

My latest post for Engage:Moms  ran today, and I thought I’d share its contents with you here as well:

One of the most popular topics at mom-focused blogger conferences is monetization – how bloggers can turn their posts into cash. Some of the conversations center on getting brands to pay bloggers for posting reviews—not something that most brands are inclined to do or that I support. To me, building an audience by reviewing products for no charge is simply the point of entry for bloggers who want to be considered for future, profitable brand partnerships.

That said, as the social media space matures and bloggers’ focus shifts from simply enjoying blogging to wanting to profit from it, companies need to find ways to reward those who support their business. In my point of view, bloggers who regularly provide visibility for a client’s brand for free should be recognized whenever possible with other, paid opportunities, as the natural progression of that corporate or agency relationship.

Following are some ways companies might consider working with mom bloggers:

Brand Ambassadorships. Although an ambassadorship can take many forms, it generally means engaging a mom blogger to serve as the official spokesperson for your brand. This could involve, for example, an ongoing series of blog posts (yes, more than one or two posts becomes a paid scenario) or promoting your brand at a blogger conference in return for you sponsoring her trip.

Content.  We have more than once hired bloggers to create content for clients’ Web sites. For Canadian toy company MEGA Brands, we ran a search for MEGA Bloks Moms, who regularly contribute to the MEGA Bloks Family Club, a membership-only section of the brand’s Web site.  For Music Together, a global network of music classes for kids and the adults who love them, we are recommending mom bloggers we know to be qualified and reliable.

Counsel.  At Child’s Play, we have compensated bloggers for a number of advisory roles, from explaining certain technologies to designing Facebook pages.

Hosting.  Consider asking mom bloggers to host Twitter parties, as we have, or live brand events.

Advertising.  Bloggers would really like you to advertise on their pages. Why not follow up a great review that generated traffic with a “thank you” ad that produces additional traffic?

Jobs! There is a great pool of talent out there. Keep it in mind.

Although it will be no surprise to moms themselves, according to a recent Nielsen study moms rule the roost when it comes to social media. The research found:

• Moms are 19% more likely than the general population to engage in social networking
• They are also more likely to become a fan or follow a brand (31% more likely), become a fan or follow a celebrity (24% more likely) and comment on others’ postings (27% more likely than the general population).

Furthermore, moms are responsible for a quarter of all video streams on social networks, and are also more likely to post their own content:

• 37% more likely to post photos
• 25% more likely to link articles/videos
• 33% more likely to give status updates

Talk about owning a space!

The study is an intriguing one. For more details click here.

To what degree do moms use use their smartphones for shopping?  According to the (debatable) results of a recent survey, when it comes to hitting the mall, a smartphone is a mom’s best friend.

A survey by Greystripe, a mobile ad firm, showed that:

• The most frequent smartphone use when shopping was to locate the nearest store (about 45%)
• The next most common usage: to compare prices
• Only 15% said they actually used their smartphones to make purchases

Given Greystroke’s business, of course, the limited number of respondents and how they were recruited (239, via banner ads), the results have to be taken with a large grain of salt. A SheSpeaks online survey found that only 10% of women have downloaded shopping-related applications to their mobile devices; 62% were not even interested in doing so.

Moms: Do you use your smartphone for shopping? How often and in what way?

Marketers: How are you using smartphones, if at all, to entice moms to shop for your brand?

Seems to me, for the past couple thousand years or so women have made do on their own with planning for the arrival of their babies. Yes, carving out just the right spot in the cave for a crib did take some doing, as did strapping the little ones securely to our backs for work in the fields. But, mostly, we managed, with nary a paid consultant in sight.

Now, it seems, we need help — in the form of a maternity concierge.

A new Bravo show, Pregnant in Heels, follows one such professional as she helps busy New York City moms plan for the coming of their first child.

The extreme personality of all reality show “stars” aside, is it really possible that some of these women can be so in the dark about what is involved in caring for a child — surprise, you do have to feed and clean up after them! — and need to hire a very expensive consultant to lead them?

Or is this the natural course of things, as we now live far from our families and spend so much of our time focused on work?

What do you think: Are baby planners the way of the future? Have you ever used one?  And what does our “need” for them say about our society?

Social media is not the only way to reach moms these days. A live experience can have as much impact — and often more  — than a virtual one. Managed properly, it can quickly migrate online to reach a broader audience.

This has been our experience with Child’s Play Party!, our program for providing moms around the country with a chance to try out products for no charge. We work with moms to host these “brand immersion” events in their own homes, and to invite other mom guests. We then send plenty of samples for each participant, information about the products, party theme ideas–even suggestions for decorations and snacks–plus a recommended schedule for party activities. When possible, we like to include coupons and a gift for guests to take home. Most of the moms we work with are active in social media — the majority are bloggers — which means that if they enjoy the party (and we do take pains to assure that it’s enjoyable!) they will likely comment on it in social media.

The idea is to spark grassroots buzz, and we’ve seen plenty! Our fall 2010 program for Fuzzoodles, called the Fuzzoodles Fiesta, was a blast, with moms sharing their excitement on their blogs, Facebook and twitter. Starting in two weeks,  moms will host events to launch the new Gogo’s toys.

If you’re a mom who would like to be considered for future parties, feel free to go here for more information and an application. And if you’re a brand that wants to provide moms with a hands-on experience with your product to spark both buzz and purchase, please contact Julie Livingston at (212) 488-2060 x 12 or jl@childsplaypr.com.